Recently Fieldglass announced that our Director of Implementation Chuck Baren was a first-time honoree by Supply & Demand Chain Executive’s “Pro To Know” awards. Chuck has been an integral part of the Fieldglass team for more than a decade, and the award couldn’t have gone to anyone more deserving. Congrats, Chuck!
Q1. You’ve been with Fieldglass for a looong time. Can you tell us why you chose to work for the company back in 2001, as well as share why you continue to put your talents to use here today?
My career aspirations are the same now as they were 12 years ago when I joined Fieldglass – to do work that I enjoy with people who were fun to work with. I was lucky that I enjoyed the kind of work I was good at, and that I found a place like Fieldglass that gives top performers opportunities to do work that they might not be asked to do elsewhere. We did not yet have any customers when I joined the company, but we had “contracts on the table” and were confident that we’d begin implementation work for our first customer soon. Thankfully, we were right. My initial role at Fieldglass was to develop a training plan for our users. I evaluated online collaboration tools like WebEx, wrote our first User Guides (the predecessor to our online Help menu), wrote the training scripts and trained our first users. I began implementation activities like we define them today with our second customer that same summer, and have been working in implementation ever since. I was doing good work and given ever-increasing responsibilities as Fieldglass grew. Now all these years later, I lead a very successful department and still enjoy coming to work every day.
Q2. The magazine recognized you specifically for your VMS implementation vision and strategies. What is about the implementation design process that you enjoy?
I am naturally a structured thinker and a disciplined worker – two instincts that fit well with project work. And I enjoy observing a well-run project turn into a successful program launch. It is rewarding to see the project management principles that we talk about at Fieldglass everyday work as designed, resulting in a great program that is easy to support – from our partners’ perspective, not just our own. Our business analysts, project managers and account managers all play a different but important role on projects. I get a lot of satisfaction knowing that I have had a lot of influence over how those roles have evolved to fit the needs of our partners and customers, as well as our own, in an environment that seems to change from year to year. (more…)